Contact Us
This page explains how to contact the Online Casinos editorial team, what we can help with, and — just as important — what we cannot. We are an independent research and comparison publisher covering US online casinos. We do not run a casino, hold your funds, process withdrawals or manage anyone's account. If your message is about a balance, a pending payout or a locked account, the fastest route is the operator's own support desk, and we explain below how to escalate from there.
Most messages we receive are about free spins: how a spin package is credited, why winnings from spins are capped, or why a wagering requirement applied to a bonus the reader thought was free. Those are the questions we are best placed to answer, and they shape most of what follows.
Reaching the editorial team
Use the contact form on myshoppingstation.com and give us enough detail to be useful. A message that names the site, the promotion and the date you saw it can be checked; a message saying "the bonus didn't work" cannot. Helpful details include:
- The casino brand and the exact promotion wording you saw
- The page on our site where you read it, if that is what prompted the message
- The state you were playing from, since eligibility and availability vary
- A screenshot or copy-paste of the terms, where you have one
- Dates — when you registered, deposited, or received the spins
Corrections are the category we prioritize. Offers and terms change without notice, and a promotion verified on one date may read differently a month later. If something on our pages is out of date, tell us and we will recheck it against the operator's published terms. We date our fact checks for that reason; this page was last verified on Sep 25, 2026 by Zachary Carson.
How we make money, stated plainly
Online Casinos earns commission when a reader follows a link to an online casino and opens an account. Those commercial relationships pay for the research; they do not decide the order of our top lists or the editorial ratings attached to each brand. An operator cannot buy a higher position, and we have no arrangement under which a brand approves our wording before publication. If you think a page reads like an advertisement rather than an assessment, that is a legitimate thing to write to us about.
Free spins questions we answer most often
Three brands generate the bulk of our free spins correspondence, so here is what we tell readers who ask about them. Each entry reflects the headline offer as advertised by the operator, not a tested result, and each carries a real drawback.
Raging Bull — 410% up to $10,000 + 50 Free Spins
This sits at the top of our list (editorial rating 10.0) because it is one of the few packages that pairs a large match percentage with a defined spin allocation rather than burying the spins in a multi-stage drip. Readers contact us mostly to ask whether the $10,000 ceiling is realistic — it is not, for most players, because reaching it requires a deposit far larger than the typical first-time amount. The 50 free spins are the part most people actually use. The limitation to understand before you claim: high-percentage match bonuses of this size almost always carry correspondingly heavy playthrough and a cap on what spin winnings can convert to cash. Read the bonus terms in full, and check whether your deposit method is excluded from bonus eligibility.
Magician Bet — 101% No Wagering
We include this one (9.7) for the opposite reason to Raging Bull: it is small and simple. A no-wagering offer means winnings are yours without a playthrough multiplier attached, which is rare enough to be worth flagging. Readers who dislike tracking wagering progress ask us about it constantly. The trade-off is scale — 101% is a modest match, and "no wagering" does not automatically mean no other conditions. Expect a minimum deposit, a maximum bonus amount and an expiry window. Verify the current terms on the operator's page before depositing, since no-wagering promotions are among the most frequently revised.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
Rated 9.6, this is the clearest example on our list of spins tied to one named game. That specificity matters: your spins work on Cash Chaser and nowhere else, so if that title's volatility or theme does not suit you, the spins are worth less to you than the number suggests. The upside is transparency — you know exactly where the spins land. The drawback is flexibility, plus the usual condition that winnings from game-restricted spins are typically subject to both wagering and a conversion cap. Check the per-spin value too; 50 spins at a low stake is a smaller amount of play than the headline implies.
Comparing the free spins offers on our list
| Casino | Headline offer | Editorial rating | Free spins included |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 Free Spins | 10.0 | Yes — 50 |
| Magician Bet | 101% No Wagering | 9.7 | No |
| Slots of Vegas | 375% Bonus + 50 Free Spins on Cash Chaser | 9.6 | Yes — 50, game-specific |
| Uptown Aces | 600% For New Players | 9.6 | No |
| Card Crush | Instant Welcome Reward: 2 Mystery Coins & 5 Cards | 9.5 | No |
| Zumba Cards | 250% Deposit Bonus up to 250 SC | 9.4 | No |
| BetUS | 200% up to $4,000 for New Players | 9.2 | No |
| Amazon Jackpots | 4 Posters + 40 Free SC + Bonus Wheel for $20 | 8.9 | No |
| Slots and Casino | 500% up to $2,500 x3 | 8.7 | No |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 Free Spins | 8.6 | Yes — 225 |
Ratings are our own editorial scores, not customer review averages. Offers are as advertised by each operator and change frequently — treat the table as a starting point and confirm terms on the casino's own promotions page.
Money questions: what a free spins offer really costs
Almost every offer above requires a deposit, so "free" describes the spins, not the entry. Before you contact us about a payout, it helps to know how the money moves.
- Minimum deposits — most welcome packages set a floor, and depositing below it usually voids the bonus rather than scaling it down.
- Deposit methods — debit cards, credit cards, ACH bank transfers, bank wires and e-wallets are the common US options. Availability differs by operator and by state, and some card issuers decline gambling transactions outright. PayPal is offered by some state-licensed operators and not by others; verify before you rely on it.
- Payment fees — many deposits are free while wire transfers and some card withdrawals carry a charge. Check the cashier page, not the promotion.
- Wagering requirements — expressed as a multiple, applied to the bonus or to bonus plus deposit. A 30x requirement on a $50 bonus means $1,500 of qualifying play before withdrawal.
- Maximum bonus bets — a per-spin or per-hand cap while a bonus is active. Exceeding it can void winnings, and it is the single most common reason readers write to us about a forfeited balance.
- Cashout limits and expiry — free spin winnings are often capped at a fixed dollar figure, and bonus funds expire on a clock that starts at credit, not at first use.
- Withdrawal timing — e-wallets typically clear fastest, ACH and bank transfers slowest, with a review period before the clock starts. Minimum withdrawal amounts and monthly limits apply at most sites.
Withdrawals also require identity verification. Expect KYC checks — photo ID, proof of address, sometimes proof of payment ownership — and source-of-funds questions on larger amounts. Completing verification early usually shortens the first payout.
What you can play, and what else these brands run
Free spins attach to slots, which is why slots dominate the offers above. Beyond them, the sites we cover typically span several categories: real-money slots including progressive jackpot titles; RNG table games such as blackjack, roulette and baccarat; and live dealer rooms streamed with a human croupier, where bonus play is often restricted or excluded entirely. Return to player percentages and volatility vary by title and by software provider, and random number generators are tested by independent labs at licensed operators. Mobile play runs through browsers and, at some brands, dedicated apps.
Several of these operators also run adjacent product lines. BetUS is best known for sportsbook betting alongside its casino; sweepstakes-style brands such as Zumba Cards and Amazon Jackpots use coin and Sweeps Coin models rather than direct cash wagering, which changes both how you buy in and how redemptions work. Card Crush leans on card and mystery-reward mechanics rather than conventional spins. Sports betting bonuses and sweepstakes coin packages follow different rules from casino free spins, so do not assume terms carry across.
Eligibility, licensing and where we cannot help
You must be 21 or older to play real-money online casino games in most US states, and legal online casino gaming is regulated state by state rather than under a single federal framework. Availability, permitted payment methods and operator authorization all vary by where you are physically located. Accepting US customers is not the same as being authorized to serve players in your state — check your state regulator's licensee list before you register, and expect geolocation checks at signup.
We cannot intervene in a dispute between you and an operator. If a withdrawal is delayed or a bonus was voided, the sequence that works is: contact the casino's support in writing and keep the transcript; escalate through its formal complaints procedure; then, if unresolved, refer the matter to the licensing regulator for the state the operator is authorized in. Send us a copy if you like — patterns across reader reports inform our ratings — but the regulator, not a review site, is the body with authority.
If gambling has stopped being entertainment, our responsible gambling guidance covers deposit and loss limits, self-exclusion and blocking software, along with national support lines. Those tools are free and take effect immediately. For who we are and how our research process works, see the team and methodology behind our reviews, and our publishing terms set out the limits of what we publish.
How we assess the casinos we list
We research operators rather than test them: we read published bonus terms, cashier pages, licensing disclosures and complaints procedures, then compare what is advertised against what the conditions actually permit. Ratings reflect the clarity of terms, the realism of the headline offer, the breadth of games, payment options available to US players and the quality of published support and responsible gambling provision. Commission does not affect position. Where we cannot verify something, we say so rather than fill the gap.
Questions readers ask before writing in
Can you release my withdrawal or unlock my account?
No. We have no access to any casino's systems. Contact the operator's support team first, and escalate to its licensing regulator if the complaint is not resolved.
Are free spins actually free?
The spins cost nothing extra, but nearly all the offers on this page require a qualifying deposit to unlock them. Winnings are usually subject to wagering and a cashout cap.
Why does an offer I saw here look different at the casino?
Operators revise promotions without notice. The casino's current published terms always take precedence over our summary. Tell us and we will update the page.
Will you recommend the best casino for me personally?
We do not give individual recommendations. We can point you to the comparison criteria that matter — wagering multiples, spin caps, payment availability in your state — and you apply them to your own situation.
Do you cover casinos outside the US?
Our focus is the US market, though we maintain a separate guide to non-Gamstop casinos in the UK for readers researching that market.
How long does a reply take?
We read everything that comes in. We cannot commit to a response time, and we prioritize corrections and factual challenges over general questions.
Before you send your message
If your question is about a specific offer, check the operator's terms page first — it answers a large share of what we receive, and faster than we can. If it is about our coverage, being specific about which page and which claim gets you a real answer instead of a holding reply. And if you are writing because gambling is causing you harm rather than because a bonus terms page is confusing, skip the form and go straight to a support service; that is a better use of your next few minutes than waiting on us.